Privacy Policy

1. Information We Collect

Identifiers and contact information may include your name, email address, telephone number, billing or shipping address, and account identifiers.

Commercial and account information may include products viewed or ordered, order history, fulfilment and tracking information, account preferences, recurring-order settings, restock requests, and payment-status or invoice information. Emberon Research is designed so that raw card numbers and CVV data are not stored by the website.

Communications and submissions may include support messages, wholesale or affiliate inquiries, newsletter preferences, reviews, and other information you choose to provide.

Technical and security information may include IP address, browser or device characteristics, request logs, security events, and first-party website activity used to operate, protect, troubleshoot, and improve the service.

2. How We Use Information

We use personal information to provide and secure accounts, process and fulfil orders, communicate about transactions, manage customer preferences, provide support, prevent fraud and abuse, maintain records, and operate the website.

We may also use information to improve site reliability and catalogue usability, understand first-party search activity, administer requested marketing communications, comply with legal obligations, and protect the rights and security of customers, Emberon Research, and service providers.

3. Service Providers and Disclosures

We may disclose information as reasonably necessary to service providers that support hosting, database and authentication services, email delivery, payment processing, fraud prevention, fulfilment, shipping, customer support, professional services, or other business operations.

We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect safety or rights, investigate misuse, or complete a corporate transaction subject to applicable law.

We do not sell personal information for money. At the time of this policy, the site does not use third-party advertising pixels to track visitors across unrelated websites for cross-context behavioural advertising.

4. Cookies, Local Storage, and Do Not Track

The website may use cookies or browser storage that are reasonably necessary for functions such as sessions, cart state, preferences, security, and site operation. Optional analytics or advertising technologies, if introduced later, will be reviewed for applicable notice and choice requirements before deployment.

Because the site does not currently engage in third-party cross-site behavioural tracking, a browser Do Not Track signal does not change that practice. If our tracking practices materially change, this policy will be updated to describe the change and any available controls.

Other parties may receive ordinary technical information when your browser requests content or services from them, such as a payment provider or other service you intentionally use. We do not knowingly permit third-party advertising networks to collect personal information about your activity over time across unrelated websites through Emberon Research at this time.

5. Retention and Security

We retain personal information for periods reasonably necessary for the purposes described in this policy, including order fulfilment, accounting and tax records, fraud prevention, security, dispute resolution, legal obligations, and customer-requested services. Retention may vary by record type and legal requirement.

We use administrative and technical safeguards intended to reduce risks such as unauthorized access, alteration, disclosure, or loss. No Internet service can guarantee absolute security.

6. Your Choices and Requests

Account holders can update certain account and communication preferences through the website. Marketing subscribers can use the preference or unsubscribe controls provided in marketing messages.

Depending on where you live and which privacy laws apply, you may have additional rights regarding access, correction, deletion, or other processing of personal information. Requests can be submitted to support@emberonresearch.com. We may take reasonable steps to verify a request before acting on it.

If we materially change this privacy policy, we will post the revised policy on this website with a new effective or last-updated date and provide additional notice when required by applicable law.

7. Children and Age Restrictions

Emberon Research is intended for adults and is not directed to children. The website is not intended for persons under 21 years of age, and we do not knowingly collect personal information from children through the service.

If you believe a child has provided personal information to us, contact support@emberonresearch.com so the matter can be reviewed.

8. Contact

Privacy questions or requests may be sent to support@emberonresearch.com.

This policy applies to Emberon Research website operations and may be supplemented by notices presented for a specific feature or jurisdiction when required.