Privacy Policy

1. Information We Collect

Identifiers and contact information may include your name, email address, telephone number, billing or shipping address, and account identifiers.

Commercial and account information may include products viewed or ordered, order history, fulfilment and tracking information, account preferences, recurring-order settings, restock requests, and payment-status or invoice information. Emberon Research is designed so that raw card numbers and CVV data are not stored by the website.

Communications and submissions may include support messages, wholesale or affiliate inquiries, newsletter preferences, reviews, and other information you choose to provide.

Technical and security information may include IP address, browser or device characteristics, request logs, security events, and first-party website activity used to operate, protect, troubleshoot, and improve the service.

2. How We Use Information

We use personal information to provide and secure accounts, process and fulfil orders, communicate about transactions, manage customer preferences, provide support, prevent fraud and abuse, maintain records, and operate the website.

We may also use information to improve site reliability and catalogue usability, understand site activity, measure advertising performance, administer requested marketing communications, comply with legal obligations, and protect the rights and security of customers, Emberon Research, and service providers.

3. Service Providers and Disclosures

We may disclose information as reasonably necessary to service providers that support hosting, database and authentication services, email delivery, payment processing, fraud prevention, fulfilment, shipping, customer support, professional services, or other business operations.

We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect safety or rights, investigate misuse, or complete a corporate transaction subject to applicable law.

We do not sell personal information for money. We use TikTok Pixel and TikTok Events API for advertising measurement and attribution. Depending on applicable law, disclosure of website activity and identifiers to an advertising platform may be treated as a sale, sharing, or targeted-advertising use even when no money is exchanged.

4. Cookies, Local Storage, and Do Not Track

The website uses cookies or browser storage for sessions, cart state, preferences, security, site operation, and advertising measurement. TikTok Pixel operates in the browser, while TikTok Events API sends selected website events from Emberon's server. Depending on what is available, TikTok event data may include the event and page viewed, product and order values, IP address, browser or device information, TikTok click and cookie identifiers, and SHA-256-hashed email, phone, or account identifiers. Raw card numbers and CVV data are not sent through these tools.

Optional Google Analytics support remains disabled unless Emberon explicitly configures it after review. If enabled, it may process limited website-interaction and device/browser information to measure site performance; advertising-personalization signals are disabled in the site configuration.

Browser privacy controls can limit cookies or scripts, although doing so may affect measurement or some site functions. Privacy or opt-out requests may be sent to support@emberonresearch.com. Depending on where you live, you may have a right to opt out of certain advertising-related disclosures or processing.

5. Retention and Security

We retain personal information for periods reasonably necessary for the purposes described in this policy, including order fulfilment, accounting and tax records, fraud prevention, security, dispute resolution, legal obligations, and customer-requested services. Retention may vary by record type and legal requirement.

We use administrative and technical safeguards intended to reduce risks such as unauthorized access, alteration, disclosure, or loss. No Internet service can guarantee absolute security.

6. Your Choices and Requests

Account holders can update certain account and communication preferences through the website. Marketing subscribers can use the preference or unsubscribe controls provided in marketing messages.

Depending on where you live and which privacy laws apply, you may have additional rights regarding access, correction, deletion, or other processing of personal information. Requests can be submitted to support@emberonresearch.com. We may take reasonable steps to verify a request before acting on it.

If we materially change this privacy policy, we will post the revised policy on this website with a new effective or last-updated date and provide additional notice when required by applicable law.

7. Children and Age Restrictions

Emberon Research is intended for adults and is not directed to children. The website is not intended for persons under 21 years of age, and we do not knowingly collect personal information from children through the service.

If you believe a child has provided personal information to us, contact support@emberonresearch.com so the matter can be reviewed.

8. Contact

Privacy questions or requests may be sent to support@emberonresearch.com.

This policy applies to Emberon Research website operations and may be supplemented by notices presented for a specific feature or jurisdiction when required.